Last Updated: August 26, 2026
TagIt subscriptions are sold by bla ehf. (company registration no. 6410190890, Ölduslóð 48, 220 Hafnarfjörður, Iceland) through our payment provider, Paddle. We want you to be happy with TagIt. If a paid plan isn’t working out, this policy explains when and how you can get your money back.
If you’re not satisfied with your first purchase of a TagIt Premium or Team subscription, contact us within 14 days of the initial payment and we’ll issue a full refund, no questions asked. This applies to both monthly and annual plans, and covers your first purchase of each plan type.
Subscription renewals are not automatically refundable, but we understand that auto-renewals can catch people by surprise. If your subscription renewed and you didn’t intend to continue, contact us within 7 days of the renewal charge and we’ll refund it, provided the account hasn’t seen meaningful use since the renewal date.
Email support@tagit.io from the address on your TagIt account and include the word “refund” in the subject line. We aim to respond within 2 business days. Approved refunds are returned to the original payment method; depending on your bank, the money typically arrives within 5–10 business days.
When a refund is issued, your account reverts to the Free plan. Your saved content is preserved, but content exceeding Free plan limits may become inaccessible until you re-upgrade or export it. You can export your data at any time before requesting a refund.
Nothing in this policy limits any rights you have under applicable consumer-protection law, including EU/EEA withdrawal rights. Where the law provides stronger protection than this policy, the law applies.
Email support@tagit.io and we’ll help you out.